If you don’t take care of your customers, someone else will.
Co-hosted by [Andrew Z. Brown](http://themarknews.com/authors/547-andrew-z-brown)
In this week’s episode of the BusinessCast, hosts Robert Gold and Andrew Brown talk with Stephen Smith, former president and CEO of WestJet and Zip Air. Stephen explains how entrepreneurs can ensure the customer experience they’re providing keeps clients coming back for more.
(Run-time: 16 minutes.)