How Crowdsourcing Can Transform Government

How Crowdsourcing Can Transform Government

Description image by Michael Geist Canada Research Chair in internet and e-commerce law, University of Ottawa.
  • First Posted: Aug 05 2009 17:09 PM
  • Updated: 10 months ago

Our civic institutions are rapidly being transformed by governments leveraging the power of the internet to foster greater transparency and public engagement.

The August long weekend goes by many names in Canada – Simcoe Day in Toronto, Colonel By Day in Ottawa, and British Columbia Day in B.C. – but the most common is simply Civic Day. On the week Canadians enjoyed Civic Day, my weekly technology column (at the Toronto Star or on my website) notes how our civic institutions are rapidly being transformed by open government mandates that leverage the power of the internet to foster greater transparency and public engagement.

The City of Vancouver has led the way with the adoption of a resolution in May that endorsed open and accessible data, open standards, and open source software. The open data component states, "the City of Vancouver will freely share with citizens, businesses, and other jurisdictions the greatest amount of data possible while respecting privacy and security concerns."

Since the resolution’s passage, the possibilities around open data have begun to emerge. For example, David Eaves, who has been a leading local advocate of open government, speculated about the possibility of a new application that would capture garbage collection data and provide automated email reminders to residents. Within days, two programmers began to develop just such an application. While garbage collection notices won’t change the world (those in Toronto weary of the garbage strike are happy to settle for collection), it highlights how open data can be used to enhance public services at no additional cost to the public.

Vancouver may be leading the way, but other cities are scrambling to catch up. The City of Calgary has launched a study on the feasibility of opening its data to the public, while Toronto Mayor David Miller promised an open city initiative earlier this year.

In many respects, all of these cities are using Washington, D.C. as their model. The District provides citizens with the access to 295 datasets from multiple agencies. The data can be used, manipulated, and mapped as the public desires. In fact, by leveraging the interest of thousands of people, governments are finding the public represents a new, efficient way to collect and manage data.

For example, Industry Canada recently wanted to know more about high-speed internet services in rural communities in order to identify the places that would qualify for a new broadband infrastructure finance program. Using a simple Google Map, the department invited both the public and internet service providers to catalogue their services right down to the street corner.

This "crowdsourcing" can also prove remarkably effective at distributing huge volumes of data review into manageable chunks. Earlier this year, Britain was rocked by a scandal involving expense reports by Members of Parliament. The Guardian collected more than 458,000 pages of documents – far too many for any single organization to review in a short period of time.

Its solution was to invite the public to review individual documents to identify the kind of document (expense form, receipt, etc.) and whether it merited further investigation. Weeks after launching the experiment, some 20,000 people have reviewed more than 200,000 documents.

As the move toward open government continues to percolate, Canadian groups such as Visible Government are working to roll out a wide range of new sites and services. They have started with Disclosed.ca, a site that has captured years worth of publicly-reported government contracts and made the data searchable across all departments, thereby allowing the public to better identify regular recipients.

With governments looking to do more with less, adopting open government strategies marks an ideal way to better deliver public services and foster increased confidence in government institutions through greater transparency.

Comments

Re:Marks

rules of engagement

Nice introduction, Michael. I too look forward to Vancouver's forward thinking spreading to Ontario. Here in Toronto, one of the most exciting developments is http://myttc.ca/ which is a crowd-sourced TTC trip planning application developed by Kieran Huggins and Kevin Branigan of Refactory. It was first announced in 2007 at the first TransitCamp. What's pleasantly startling is how well it works; it might be relatively unknown compared to Google Maps or the TTC's own disappointing web presence, but there's little question that its utility and accuracy put its competition to shame. Refactory are currently in discussions to license their technology to other cities, an inspiring thought for would-be Open Source entrepreneurs thinking weighing their options.

Pete Forde

This is hopefully just the beginning. One of the current policies that will be hard to get past is crown copyright and the mis-labeled "cost recovery". This has lead to many oddball policy failure examples, suggesting that both of these policies should be abolished. Take this example: http://www.digital-copyright.ca/search/node/PCFRF This is a small file the government creates (multiple times by multiple branches due to copyright/cost recovery policies) which has a mapping from postal code to electoral districts. This would be useful to anyone that wants to help Canadians collaborate within each electoral district and interact with their federal politicians (during and between elections). The problem is that this file is too expensive for most citizens to pay for, even though the file is pretty much $free for the government (IE: it is a side-effect of an existing process that is already paid for). The next result of this policy is less public participation. Another example is the project I am currently contracted for at Agriculture Canada (Note: I am a contractor, and do not represent the project or department in any way). It is often called "Google Maps for Canadian Farmers" when explaining it to new people, but the data is not available via Google or other external agencies because of crown copyright restrictions on the data. This is a multi-million dollar project that has web maps as one of the outputs. If an additional output were liberated data (compatible both with non-profit and for-profit uses) then this could save the taxpayers considerably as both non-profit and for-profit follow-on uses would be possible. This would provide a much better service to Canadian farmers and citizens as a whole than what is currently available via http://atlas.agr.gc.ca/agmaf/ This is just outputs from government. The same is true for government usage and potential participation in software. While software code is policy like legal code, far too much of this is outsoruced and sole-proprietor based (AKA: proprietary software). Government processes automated in software must become more transparent and accountable, and that will mean that source code to this automation must be accessible via ATIP requests. Once this transparency and accountability is there, it just makes good sense to make the software Open Source so that the economic benefits of resource multiplication through peer production can be realized.

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